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Welcome to Nutrigenics – Cancer Nutrition Expert (“we,” “our,” or “us”).
This Shipping & Return Policy outlines the terms for delivery, return, and refund of services or products purchased through our website, mobile app, or authorized representatives.
 

1. Shipping Policy

🕒 Processing Time

• Orders for nutrition plans, consultations, and reports are processed within 24–48 hours after confirmation and payment.

• Orders for physical products (such as supplements or nutrition kits) are typically shipped within 2–5 business days.

• Delivery timelines may vary based on your location and courier availability.

🚚 Delivery

• We deliver across India through reliable courier and logistics partners.

• You will receive tracking details once your order is dispatched.

• For online consultations or digital services, all details and reports are shared via email or WhatsApp.

🌍 International Shipping

• International shipping for products may be available on request. Additional charges and delivery times will apply. Please contact our support team for assistance.

2. Return Policy

🧾 For Digital Services (Consultations & Plans)

• Once a consultation, personalized diet plan, or online program has been delivered, it cannot be refunded as these are customized services.

• However, if you face any issue with the service (e.g., incomplete report or technical error), please contact us within 48 hours, and we will resolve it promptly.

📦 For Physical Products

• Returns are accepted only if:

  • The item is damaged, defective, or incorrect at the time of delivery.

  • You notify us within 48 hours of receiving the product.

• Products must be unused, unopened, and in original packaging.

• To initiate a return, email us at [your email address] with your order details and supporting photos.

3. Refund Policy

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Refunds for digital services will be provided only in exceptional cases, such as duplicate payments or service non-delivery.

• Shipping and handling charges are non-refundable.

4. Order Cancellations

• Orders for digital consultations or personalized plans can be cancelled before consultation begins.

• Orders for products can be cancelled within 12 hours of placing the order, provided they haven’t been shipped yet.

• Once processing or dispatch has started, cancellation is not possible.

5. Contact Us

For any shipping, cancellation, or refund-related concerns, please contact our support team at:📧 nutrigenicsindia@gmail.com
📞 +91 7899588779
🌐 https://www.nutrigenics.in

Address:
NUTRIGENICS
No. 80, 2nd Floor,
5th Avenue mall, Brigade Rd,
Shanthala Nagar, Ashok Nagar,
Bengaluru, Karnataka 560001